Returns Policy

Returns Policy

Pet Network must be advised by email to within 7 days of receiving product if a return is requested.  Please do not return prior to contacting us.  We will reply to you as soon as possible with further instructions.

No refunds will be given for change of mind purchases, if the item has been damaged or used.

Goods authorised for return must be in original undamaged packaging and fit for re-sale and must be packaged appropriately for freighting. Please do not tape or attach labels directly to the retail packaging. All original packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return.  If any of these items are not adhered to we will not accept the return.  Goods must be sent back to us within 7 days of us contacting you.  A 10% of product price restocking fee may be charged for change of mind purchases.

Original postage is non-refundable and customer pays for return shipping to Pet Network for change of mind purchases.  If item is deemed to be faulty or has been sent in error by us Pet Network will refund postage costs.

Refunds on Scissors is subject to inspection as these can be easily damaged. All returns or exchanges are by prior arrangement only. 

No refunds will be issued on change of mind purchases for Whelping Boxes, Play Pens, Futons, Mats or Vet Bed due to hygiene reasons.

There will be a $150 restocking fee for return of Electric tables and baths as these will need to be disinfected and repackaged. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us.

Under no circumstances will COD (Cash on Delivery) returns be accepted. 

Refunds and returns are provided pursuant to Australian Consumer Law.

The return must be inspected before applying credit, a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.

Manufacturer’s Warranty Claims for Brands such as Wahl and Shear Magic  

We suggest contacting the relevant Company directly, the Australian Importer or their authorized warranty agents directly.  This will be the quickest method to resolve any issues with these products.