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Ordering Information

More than ever, Pet Network is dedicated to providing a first-class service for dog and cat fanciers throughout Australia and New Zealand. When you place an order with Pet Network, you can be assured that we will attend to your every requirement promptly, courteously, and accurately every step of the way.


DELIVERY OF ORDERS


Most orders are despatched the same day or the next business day. Sometimes your geographical location and stock availability may cause delays. We strive to despatch all orders within 2 working days. If there is a delay with your order, you will be notified by phone and/or email. All items are sent via Australia Post (orders that are overweight or oversized may have to be sent by courier or 3rd party carrier service). All items are uninsured.

There may be delays by carrier’s due to Covid restrictions and weather events. Delays may occur.


Delivery Times – Australia Post have just informed us that their delivery times have changed, so your order may take extra time to get to you.  Here is a link to their new timeframes. 

 https://auspost.com.au/service-updates/domestic-delivery-times

METHODS OF POSTAGE:

Parcel Post and Signature - This has NO insurance

Express Post and Signature - This has NO insurance

With this option, your products are posted via Australia Post standard or express tracked delivery service within Australia which means they are trackable but uninsured. Therefore, if your package goes missing we will endeavour to track these items, but on a very small number of occasions if Australia Post are not able to locate the article, Pet Network will not be held liable.

Items to New Zealand may take up to 20 business days for delivery and are sent via standard Australia Post Air Mail which is Trackable with Signature and uninsured.  

Please note: No Aerosols or chalks can be sent to New Zealand and some products may be stopped and destroyed by customs. If any products are stopped and destroyed by customs Pet Network will not be held liable.

Please note that if you request to have your package left without signature then it is your responsibility if it gets stolen or goes missing. 

If you are not home when Australia Post try to deliver your package, and you have not chosen Authority to Leave, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.  It is your responsibility to collect your package from the relevant Australia Post Depot.  Australia Post only hold these packages for a limited number of days and then will return these to us.  In this instance, return to sender postage costs will need to be covered by the customer and if you wish the package to be resent to you further postal charges will apply.  If you request to cancel your order, the item cost only will be refunded and not the original postal charges. Also, there may be a charge for the RTS fees we have incurred.


NO MINIMUM ORDER QUANTITY

Every pet and pet owner deserves the same opportunity to benefit from our products. There is no minimum order amount with Pet Network. We appreciate your business no matter how large or small.

Privacy and Security
After you have finished choosing your products from our store, you will be transferred to our Secure Server to provide your personal and payment details. Our Secure Server uses SSL security via Thawte Certificates which is used by over 90% of the top 500 companies in the world. Any personal information that you submit to us (including your email address) will not be provided to any third party. All details will be kept confidential.

Payment Options

  • Securely Online with Mastercard or Visa
    Whilst we provide a secure means of transmitting your credit card details to us, we understand that some people are still hesitant about doing this. Therefore you can phone your credit card details to us (during business hours).
  • Online via PayPal - you do not need a PaylPal account to use PayPal.
  • Online with Afterpay or Zippay (please note that products that cannot be Added to Cart cannot be paid for via Afterpay over the phone


RETURNS AND EXCHANGES

Pet Network must be advised by email to sales@petnetwork.com.au within 7 days of receiving product if a return is requested.  Please do not return prior to contacting us.  We will reply to you as soon as possible with further instructions.

No refunds will be given for change of mind purchases, if the item has been damaged or used.

Goods authorised for return must be in original undamaged packaging and fit for re-sale and must be packaged appropriately for freighting. Please do not tape or attach labels directly to the retail packaging. All original packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return.  If any of these items are not adhered to we will not accept the return.  Goods must be sent back to us within 7 days of us contacting you.  A 10% of product price restocking fee may be charged for change of mind purchases.

Original postage is non-refundable and customer pays for return shipping to Pet Network for change of mind purchases.  If item is deemed to be faulty or has been sent in error by us Pet Network will refund postage costs.

Refunds on Scissors is subject to inspection as these can be easily damaged. All returns or exchanges are by prior arrangement only. 

No refunds will be issued on change of mind purchases for Whelping Boxes, Play Pens, Futons, Mats or Vet Bed due to hygiene reasons.

There will be a $150 restocking fee for return of Electric tables and baths as these will need to be disinfected and repackaged. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us.

Under no circumstances will COD (Cash on Delivery) returns be accepted. 

Refunds and returns are provided pursuant to Australian Consumer Law.

The return must be inspected before applying credit, a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.

 

Dryer Warranty Terms and Conditions

Animal House and other non-branded dryers purchased from Pet Network have a 1 year limited warranty from date of purchase against any manufacturing faults. 

Double K has a 2 year limited warranty from date of purchase against any manufacturing faults. 

  • All products returned for repair under warranty must have proof of purchase enclosed and Serial numbers visible (if applicable)
  • Customer must pay own freight/postage to ship item to Pet Network.
  • If the product is deemed to be covered under warranty, Pet Network will pay for the return postage, otherwise return freight will be added to the final invoice.
  • Warranty limitation
    • Warranty does not cover filters, motors, brushes, hoses or nozzles.
    • Warranty does not apply to motors if motor brushes are not changed every 300-500 hours of operation and filters are not cleaned as necessary.
    • Warranty does not cover abuse, fire, water, acts of war, droppage, improper voltage, disassembly or damage from lack of proper maintenance.
    • Disassembly, repair or service (with exception of changing motor brushes and cleaning filters) by anyone other than an authorized service agent will void the warranty. 
    • Double K Extreme dryers need to be used with a designated 15 Amp Power Outlet – any damage if used incorrectly will not be covered.

Electric Tables and Baths Warranty Terms and Conditions

  • Due to the nature of the working environment, Electric Lift Tables and Baths installed in mobile grooming stations may suffer from premature wear and tear because of the excessive vibration and the poor air circulation. As a result, Electric Lift Tables and Baths are not recommended to be installed in a mobile grooming station. Warranty for Electric Lift Tables and Baths installed in a mobile grooming station will be reduced to 6 months. Replacement parts installed in these Tables and Baths will also have their warranty period reduced to 6 months.
  • Please do not use any harsh chemicals or scourers on the Stainless Steel Electric Lift Baths. If you do metal particles from the scourer will stay on the bath and this will cause it to rust. To remove the rust use a non-scratch cloth and dishwashing liquid. This is not covered under Warranty.
  • Please do not let dogs urinate on the base/pedals as this will corrode the metal and pedals.  This is not covered in Warranty.

When returning the product for Warranty, please ensure the following: 

  • Postage is prepaid.  No COD (Cash on Delivery) will be accepted.
  • Use sturdy packaging to protect the product against damage in transit - such damage is not covered by the warranty or by Pet Network.
  • Include your name, address, proof of purchase and Serial number (if applicable)
  • Provide a detailed description of the fault.

Manufacturer’s Warranty Claims for other Brands such as Wahl and Shear Magic  

We suggest contacting the relevant Company directly, the Australian Importer or their authorized warranty agents directly.  This will be the quickest method to resolve any issues with these products.

 


DEPOSITS

All deposits are non-refundable.


CURRENCY / PRICES

All prices listed on this web site are in Australian Dollars and have GST included.

We endeavour to keep prices displayed on this site as accurate as possible. However, prices are subject to change. If for any reason, the price displayed on this site is different from the actual price of the item, we will phone you to seek your approval of the new price before charging you.


AFTERPAY (ONLINE ONLY - NO PHONE ORDERS AVAILABLE)

Afterpay payment may only be used on orders over $100 and up to the value of $2000. 

If the item cannot be purchased online Afterpay will not be available.


If you fail to make a payment on the due dates, Afterpay will charge you a late fee (please check the Afterpay website for further details)


Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not Pet Network.  Refunds may be made by contacting Pet Network - you will need your Afterpay reference number.


ZIP (ONLINE AND PHONE PURCHASES)

Zip payment may only be used on orders over $100.

If you are new to Zip, download the Zip App and/or sign up online. Please ensure you have the latest version of the Zip app on your mobile.

You can shop online at Pet Network.

Your Zip limit is the amount of credit you have available in your Zip account.

Returns and refunds can be made by contacting Pet Network

Zip is a third-party app and by utilising this payment method, you are entering an agreement with them.  Check out their website for details of fees.


QUOTES/INVOICES

All Quotes and Invoices are valid for 24 hours as freight costs fluctuate daily.


IN-STORE SHOPPING

As we have a very small number of staff, at times we can be extremely busy.  If you are in-store shopping, please be aware that you may have to wait a short time for service.