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Ordering Information

More than ever, Pet Network is dedicated to providing a first class service for dog and cat fanciers throughout Australia and New Zealand. When you place an order with Pet Network, you can be assured that we will attend to your every requirement promptly, courteously, and accurately every step of the way.

Delivery of Orders
Most orders are despatched the same day or the next business day. Sometimes your geographical location and stock availability may cause delays. We strive to despatch all orders within 2 working days. If there is a delay with your order, you will be notified by phone and/or email. All items are sent via Australia Post (orders that are overweight or oversized may have to be sent by courier or 3rd party carrier service). All items are uninsured.
There may be delays by carriers due to Covid restrictions and weather events. Delays may occur.
Delivery Times – Australia Post have just informed us that their delivery times have changed, so your order may take extra time to get to you.  Here is a link to their new timeframes.
Parcel Post and Signature - This has NO insurance
Express Post and Signature - This has NO insurance
With this option your products are posted via Australia Post standard or express tracked delivery service within Australia which means they are trackable but uninsured. Therefore if your package goes missing we will endeavour to track these items, but on a very small number of occasions if Australia Post are not able to locate the article, Pet Network will not be held liable.
Items to New Zealand may take up to 20 business days for delivery and are sent via standard Australia Post Air Mail which is Trackable with Signature and uninsured.  
Please note: No Aerosols or chalks can be sent to New Zealand and some products may be stopped and destroyed by customs. If any products are stopped and destroyed by customs Pet Network will not be held liable.
Please note that if you request to have your package left without signature then it is your responsibility if it gets stolen or goes missing. 
If you are not home when Australia Post try to deliver your package, and you have not chosen Authority to Leave, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.  It is your responsibility to collect your package from the relevant Australia Post Depot.  Australia Post only hold these packages for a limited number of days and then will return these to us.  In this instance, return to sender postage costs will need to be covered by the customer and if you wish the package to be resent to you further postal charges will apply.  If you request to cancel your order, the item cost only will be refunded and not the original postal charges. Also there may be a charge for the RTS fees we have incurred.

No Minimum Order Quantity
Every pet and pet owner deserves the same opportunity to benefit from our products. There is no minimum order amount with Pet Network. We appreciate your business no matter how large or small.

Privacy and Security
After you have finished choosing your products from our store, you will be transferred to our Secure Server to provide your personal and payment details. Our Secure Server uses SSL security via Thawte Certificates which is used by over 90% of the top 500 companies in the world. Any personal information that you submit to us (including your email address) will not be provided to any third party. All details will be kept confidential.

Payment Options
  • Securely Online with Mastercard or Visa
    Whilst we provide a secure means of transmitting your credit card details to us, we understand that some people are still hesitant about doing this. Therefore you can phone your credit card details to us (during business hours).
  • Online via PayPal - you do not need a PaylPal account to use PayPal.
  • Online with Afterpay or Zippay (please note that products that cannot be Added to Cart cannot be paid for via Afterpay over the phone)
Returns and Exchanges
No refunds will be given for change of mind purchases or if the customer has purchased the wrong item - a store credit may be applied at the discretion of Pet Network. 
Goods authorised for return must be in original packaging and fit for re-sale. Refunds on Scissors is subject to inspection as these can be easily damaged. All returns or exchanges are by prior arrangement only.  All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us. Under no circumstances will COD returns be accepted.  All claims need to be lodged within a reasonable timeframe (normally no more than 30 days) and subject to inspection by Pet Network.  A handling fee may be deducted from the item cost. 
No refunds will be issued on change of mind purchases for Whelping Boxes, Play Pens, Futons, Mats or Vet Bed due to hygiene reasons.
Warranty on items is the statutory 12 month's manufacturer's warranty (some exclusions apply for normal wear and tear of items)

All deposits are non-refundable.

Currency / Prices

All prices listed on this web site are in Australian Dollars and have GST included. We endeavour to keep prices displayed on this site as accurate as possible. However, prices are subject to change. If for any reason, the price displayed on this site is different from the actual price of the item, we will phone you to seek your approval of the new price before charging you.

AFTERPAY (online only - no phone orders available)
Afterpay payment may only be used on orders over $100 and up to the value of $2000.  If the item cannot be purchased online Afterpay will not be available.

If you fail to make a payment on the due dates, Afterpay will charge you a late fee (please check the Afterpay website for further details)

Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not Pet Network.  
Refunds may be made by contacting Pet Network - you will need your Afterpay reference number.

ZIP (online and phone purchases)
Zip payment may only be used on orders over $100.
If you are new to Zip, download the Zip App and/or sign up online. Please ensure you have the latest version of the Zip app on your mobile.
You can shop online at Pet Network.
Your Zip limit is the amount of credit you have available in your Zip account.
Returns and refunds can be made by contacting Pet Network
Zip is a third party app and by utilising this payment method, you are entering an agreement with them.  Check out their website for details of fees.

All Quotes and Invoices are valid for 24 hours as freight costs fluctuate daily.

As we have a very small number of staff, at times we can be extremely busy.  If you are in-store shopping, please be aware that you may have to wait a short time for service. Thank you.