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Ordering Information

More than ever, Pet Network is dedicated to providing a first class service for dog and cat fanciers throughout Australia and New Zealand. When you place an order with Pet Network, you can be assured that we will attend to your every requirement promptly, courteously, and accurately every step of the way.

Delivery of Orders
Most orders are despatched the same day or the next business day. Sometimes your geographical location and stock availability may cause delays. We strive to despatch all orders within 7 working days. If there is a delay with your order, you will be notified by phone and/or email. All items are sent as Standard Postage (uninsured) via Australia Post (orders that are overweight or oversized may have to be sent by courier or 3rd party carrier service)
If items are excessively heavy there may be an additional postage charge involved. We will contact you if this applies.
Please note that our products are posted via Australia Post standard delivery service within Australia which means they are trackable but uninsured. Therefore if your package goes missing we will endeavour to track these items, but on a very small number of occasions if Australia Post are not able to locate the article, Pet Network will not be held liable. Items to New Zealand may take up to 20 business days for delivery and are sent via standard Australia Post Air Mail which is untrackable and uninsured.  If you require insurance please contact us.

Overseas customers please note: you will need to order via email or phone as our postage calculator only works within Australia.
Please note that if you request to have your package left without signature then it is your responsibility if it gets stolen or goes missing. 

  No Minimum Order Quantity
Every pet and pet owner deserves the same opportunity to benefit from our products. There is no minimum order amount with Pet Network. We appreciate your business no matter how large or small.

  Privacy and Security
After you have finished choosing your products from our store, you will be transferred to our Secure Server to provide your personal and payment details. Our Secure Server uses SSL security via Thawte Certificates which is used by over 90% of the top 500 companies in the world. Any personal information that you submit to us (including your email address) will not be provided to any third party. All details will be kept confidential.

  Payment Options
Just select the appropriate option when completing the order form.
  • Online with a Mastercard, Visa or Bankcard
    Whilst we provide a secure means of transmitting your credit card details to us, we understand that some people are still hesitant about doing this. Therefore you can phone your credit card details to us (during business hours).
  • Online via PayPal - you do not need a PaylPal account to use PayPal.
 Returns and Exchanges
No refunds will be given for change of mind purchases or if the customer has purchased the wrong item - a store credit may be applied at the discretion of Pet Network. No refunds on Scissors. All returns or exchanges are by prior arrangement only. Goods being returned must be in original packaging and fit for re-sale. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us. Under no circumstances will COD returns be accepted.  No claims recognised after 7 days.  A handling fee may be deducted from the item cost. 

  Currency / Prices

All prices listed on this web site are in Australian Dollars and have GST included. We endeavour to keep prices displayed on this site as accurate as possible. However, prices are subject to change. If for any reason, the price displayed on this site is different from the actual price of the item, we will phone you to seek your approval of the new price before charging you.

Our staff members have had many years of experience breeding, showing, and grooming dogs. If you need help or advice about any of our products in our store, please feel free to call us during business hours on (03) 5940 5576.