More than ever, Pet Network is dedicated to providing a first class service for dog and cat fanciers throughout Australia and New Zealand. When you place an order with Pet Network, you can be assured that we will attend to your every requirement promptly, courteously, and accurately every step of the way.
Delivery of Orders
Most orders are despatched the same day or the next business day. Sometimes your geographical location and stock availability may cause delays. We strive to despatch all orders within 2 working days. If there is a delay with your order, you will be notified by phone and/or email. All items are sent via Australia Post (orders that are overweight or oversized may have to be sent by courier or 3rd party carrier service). All items are uninsured.
No Minimum Order Quantity
Every pet and pet owner deserves the same opportunity to benefit from our products. There is no minimum order amount with Pet Network. We appreciate your business no matter how large or small.
Privacy and Security
After you have finished choosing your products from our store, you will be transferred to our Secure Server to provide your personal and payment details. Our Secure Server uses SSL security via Thawte Certificates which is used by over 90% of the top 500 companies in the world. Any personal information that you submit to us (including your email address) will not be provided to any third party. All details will be kept confidential.
- Securely Online with Mastercard or Visa
Whilst we provide a secure means of transmitting your credit card details to us, we understand that some people are still hesitant about doing this. Therefore you can phone your credit card details to us (during business hours).
- Online via PayPal - you do not need a PaylPal account to use PayPal.
- Online with Afterpay or Zippay (please note that products that cannot be Added to Cart cannot be paid for via Afterpay over the phone)
No refunds will be given for change of mind purchases or if the customer has purchased the wrong item - a store credit may be applied at the discretion of Pet Network. Goods authorised for return must be in original packaging and fit for re-sale. Refunds on Scissors is subject to inspection as these can be easily damaged. All returns or exchanges are by prior arrangement only. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us. Under no circumstances will COD returns be accepted. All claims need to be lodged within a reasonable timeframe (normally no more than 30 days) and subject to inspection by Pet Network. A handling fee may be deducted from the item cost.
Currency / Prices
All prices listed on this web site are in Australian Dollars and have GST included. We endeavour to keep prices displayed on this site as accurate as possible. However, prices are subject to change. If for any reason, the price displayed on this site is different from the actual price of the item, we will phone you to seek your approval of the new price before charging you.
AFTERPAY (online only - no phone orders available)
If you fail to make a payment on the due dates, Afterpay will charge you a late fee (please check the Afterpay website for further details)
Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not Pet Network. Refunds may be made by contacting Pet Network - you will need your Afterpay reference number.
ZIP (online and phone purchases)